Shipping
Covid-19 Update: USPS, Fedex, and UPS are experiencing transit delays. Please be aware that some deliveries may take longer than stated at checkout. Thank you for your understanding and patience!
General Shipping Information:
We work with suppliers from around the world to source the best quality of products available. Products in inventory will be shipped within 1-2 business days of submitting our order. Shipping cost and times will vary based on customer's selection at checkout. As soon as the product ships, the customer will receive a tracking number to help monitor your product in transit at all times. Shipping and delivery updates are only available through third party carrier. Crafty Cake Shop does not have additional information outside of the information provided by our third party carriers.
Once the package is shipped from our facility, Crafty cake shop will not be held responsible for any shipping delays. We will do our best to help resolve the issue, however, Crafty cake shop has no direct influence over third party shipping carriers and their respective delivery/shipping process. Please refer to your tracking email to receive up-to-date tracking information from the respective carrier.
If the customer provided an incorrect address for delivery, please contact us as soon as possible at info@craftycakeshop.com. Once the package is shipped from our facility, Crafty cake shop will not be held responsible for customer inaccuracy and misinformation. In the event of a package being returned to sender, Crafty cake shop will attempt to contact the customer via email. The customer will be provided two options:
1) Crafty cake shop can resend the package to the customer - an additional invoice will be sent to the customer for shipping only.
2) Crafty cake shop can refund the cost of the items within the order only. Shipping cost can not be refunded.
Where do we ship?
At the moment, we ship to customers within the Continental US (including Alaska, Hawaii, and Puerto Rico) and Canada. We are working towards opening our shop to other international markets, however, we are a young and growing company, we hope to reach you very soon!
Canada Shipping Notes: ESTIMATED Taxes & Duties are provided at checkout. Taxes & Duties are not paid for by Crafty cake shop . Taxes and Duties will be paid by the customer at the time of delivery.
Exclusions:
Some items may not be eligible for shipment to our customers in certain US States, US Territories, and Canada (i.e. pressurized cans, sprays). If we do run into this issue, we will be sure to contact the customer as soon as possible to find a resolution!
